Warranty & Product Care

Batteries used in electronic cigarettes can be dangerous if used improperly. All Vape Green Ltd batteries have been tested thoroughly and all vape devices sold by us have built-in protections, but it is important to ensure that you are using your batteries safely.

• Never leave charging batteries unattended — always supervise the charging process.
• Avoid extreme conditions — never expose batteries to water, extreme heat, or freezing temperatures.
• Use the supplied charger — different batteries require different chargers. Only use the one provided with your device.
• Turn off when not in use — always use the On/Off feature when your electronic cigarette is idle.
• Dispose responsibly — safely dispose of batteries once they have reached their end of life at a proper recycling point.
• Use common sense — careful handling ensures safe operation. If you need more help, feel free to get in touch.

• Return to base — All warranties are return-to-base. You cover the cost of sending the item back to us for testing. Once repaired, tested, or replaced, we cover the return shipping to you.
• Remaining warranty term — Goods replaced under warranty are only covered for the remaining term of the original warranty period.
• Refunds within 30 days — Refunds are only available if something goes wrong within the first 30 days. After this period, a repair or replacement is offered unless the product is no longer available.
• Do not dispose of faulty items — Vape Green cannot offer refunds or replacements for products that have been disposed of before contacting us.

Vape Green Ltd reserves the right to amend these warranty policies at any time.