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Ordering Issues
Help with payments, delivery options, and placing orders.
No Delivery Options Are Showing
If no delivery options appear at checkout, your address may not be supported or there may be a temporary issue.
Updated 6 March 2026Do You Ship to the US?
Information about shipping vape products to the United States and current restrictions.
Updated 6 March 2026No Payment Options Are Showing
If you can't see any payment methods at checkout, this is usually caused by a browser or ad-blocker issue.
Updated 6 March 2026International Orders and Shipping
Information about international shipping options, delivery times, and customs for orders outside the UK.
Updated 6 March 2026Can I Place an Order Over the Phone?
We understand that some customers prefer to order by phone. Here's what you need to know about phone orders.
Updated 6 March 2026Issues Making a Card Payment
If your card payment is being declined or not going through, here are the most common causes and how to resolve them.
Updated 6 March 2026How Do Loyalty Points Work?
Earn loyalty points with every purchase and redeem them for discounts on future orders. Here's how it works.
Updated 13 March 2026